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Dental Reimbursement and Practice Management Conference
February 24-26, 2008 ~ Las Vegas, NV
11:00pm
- 1:00pm |
Early Registration |
1:00pm
- 5:00pm |
Lead Your Dental Office to Success: A Step-by-Step ACTION Plan
Presenter: Joanne Tanner, MBA, Larry Lacy, MBA and Rebecca Lacy, MBA
Let’s face it. There’s lots of dental practice management advice out there. The challenge is telling the good advice from the bad, and streamlining all the good advice into goals your practice can actually accomplish. That’s where shrewd leadership comes in, and our experts can help you sharpen your skills.
Gain only the very best management techniques and learn how to adapt them to make your dental practice profits soar. First, you’ll learn how your team can tackle the Crucial Steps to Success:
. Measure your practice, so you can manage it optimally.
. Identify the Key Vital Signs of your practice.
. Create a team that is ready for success
. Identify the Key Vital Signs in your Practice
. Create an ACTIONS plan for your practice success
Alignment of the Team
Customer/Patient Satisfaction
Target Market
Internal Daily Operations
Overhead and Costs of Operation
Numbers to Reinvest
Success Sharing
. Hold effective team meetings
You’ll come away from this session with strategies you can apply immediately to help your practice succeed, including:
. Tried-and-true checklist for a morning 'huddle' that increases your annual revenue by $60,000 to $90,000.
. Secrets for brief, effective meetings that inspire action and accountability
. Is micromanagement driving away good staff? Quick test will say for sure.
. Job descriptions that successful practice use to find the best applicants.
. Employee coaching plan that gets the very best out of everyone.
. 5 essential steps to smooth personality clashes in the office.
. Is your bonus plan sabotaging your profits? Sample bonus plans proven to encourage teamwork.
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2:45pm
- 3:15pm |
Refreshment Break - Exhibits |
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8:00am
- 9:00am |
Registration, Continental Breakfast & Exhibits |
9:00am
- 10:00am |
Scheduling Strategies That Work
Presenter: Joanne Tanner, MBA
You've heard tons of advice about scheduling. Everyone has a theory about ideal block scheduling, confirmation systems that reduce no-shows to zero, and other lofty goals. Now it’s time to whittle down all those theories into practical advice that works for your practice.
You’ll learn how to 1) combine efficient scheduling with great customer service, 2) identify scheduling steps that do nothing but waste your time, and 3) evaluate what software you really need. Plus:
. Telephone tips that steer patients into your 'ideal schedule' - and make them feel like they're in the driver's seat.
. Surefire ways to make sure that "new patient" really arrives - all the time.
. A work-in plan for emergencies that everyone can work with.
. Confirmation calls: Should you or shouldn't you?
. Re-care confirmation script guaranteed to reduce your BAs.
. Is there revenue 'lost in your files?' Reactivation plan for patients MIA.
. Scheduling tips that give patients access to many team members and leave them feeling well cared for and impressed. |
10:00am
- 11:00am |
Benchmarking Bonanza: How Do You Compare?
Presenter: Joanne Tanner, MBA
If you’ve ever asked “How’s my practice’s profit compared to others?” or “What can I do to improve my bottom line?” this expert-led session is for you. Bring in your numbers, and compare them to what others around the country are getting for the same procedures. Let our expert help you spot revenue leaks and take advantage of the opportunities you’re missing.
. How to get your hands on fees by procedure in your zip code.
. 5-steps to calculating your patient retention index - plus the PRI number that top practices shoot for.
. Can hiring a billing company really save you $20,000 a year? Here's how to tell.
. Not sure whether that Yellow Pages ad is paying off? Simple ways to track your marketing ROI.
. Discover average overhead costs and ways to reduce yours. |
11:00am
- 11:15am |
Refreshment Break |
11:15am
- 12:15pm |
Proven Tactics To Boost Treatment Acceptance
Presenter: Ginny Hegarty
Case acceptance. It’s another practice management area brimming with theories, and lacking in practical steps you can put to work in your office.
This session will teach you how to introduce cosmetic procedures without offending your more traditional patients, how to deal with delicate money matters, and most importantly, how to train your entire team to optimize your treatment acceptance rate.
. 1 simple step that removes $7,000 worth of patient doubt.
. Takeaway template to track case acceptance in your own practice.
. Don't fall for this common intra-oral camera trap.
. Want to triple case acceptance? Make this simple move at every visit. |
12:15pm
- 1:15pm |
Lunch & Exhibits |
1:15pm
- 2:15pm |
Focus on Financing - and How It Can Fuel Your Practice's Profits
Presenter: Ginny Hegarty
Making financing options available to your patients can improve your case acceptance rates, but the wrong decisions can leave you in the red. In this session, you’ll learn how to recognize the financing options that keep patients satisfied, understand financial counseling techniques that boost treatment enrollment, and much more.
. When to bring in the financial coordinator. Here's where most practices get it wrong.
. Be a smarter shopper by learning the correct way to calculate your collections ratio - and what most practices get wrong.
. When a non-recourse financing plan isn't good for your practice. Our expert shows you the red flags to watch out for.
. Hidden overhead costs for out-of-pocket procedures - and how they can sink your profits.
. Best source for new cosmetic dentistry patients. Hint: They're in your chairs. |
2:15pm
- 3:15pm |
Power Up Your Hygiene Production
Presenter: Debbie Seidel-Bittke
If you’re not paying attention to your hygiene production, chances are you’re putting in more time at work than you need to to make a profit. In this session, you’ll learn how to measure and improve your hygiene production. Master:
. 3 benchmarks you should use to measure hygiene production - and the slip-up that costs most practices $20,000 every year.
. How much practice revenue should go to hygiene salaries? Here's where some pros are wrong.
. Techniques that get 85 percent of your patients into a regular hygiene program.
. Hygiene checks that work - and don't burn up your time.
. Fixed salary or incentive plan? How to judge what's best for your dental practice. |
3:15pm
- 3:30pm |
Refreshment Break |
3:30pm
- 4:30pm |
Survey Says! How Smart Dental Practices Know What Their Patients Want
Presenter: Debbie Seidel-Bittke
Surveys are a good idea, but getting people to take them, answer them honestly and provide the information you need to improve your practice is another matter entirely. Here’s how to design and use this tricky tool to improve your practice.
. 7 common questions that waste time - both yours and the patient's.
. Sample questions that give you concrete suggestions you can apply right away.
. The right delivery vehicle: front desk, Web or mail? Answer may surprise you.
. The one crucial survey step that most practices forget.
. Double-Task: 9 ways to turn your surveys into marketing tools with oomph. |
4:30pm
- 5:30pm |
Bring on the Baby Boomers! Secrets for Attracting the Newest Seniors
Presenter: Dick Chwalek
Boomers make many large, proactive, discretionary-dollar decisions. Yet dental care decisions are commonly reactive: pain, frustration or embarrassment the tipping point.
The overwhelming new choices and associated fees make this reactive interaction very challenging. Even current or proactive new patients can be confused. Boomers grew up in an era of fewer, simpler solutions: many "completely" covered by insurance. The tsunami of modern choices confounds their concept of dentistry value. Obtain the secrets to overcome these challenges to successfully attract the lucrative boomer consumer! |
5:30pm
- 6:30pm |
Cocktail Party |
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8:00am
- 9:00am |
Continental Breakfast & Exhibits |
9:00am
- 10:00am |
A-Z of CDT
Presenter: Maryann T. Dillon, CAE
This CDT coding crash course will teach you all you need to know to submit clean claims and reduce denials. In this intensive, interactive session, you’ll learn the last word on all the coding rules — plus you’ll get to practice them with real dental cases.
. The ‘by report’ move that gets your laser claims paid.
. Are you using all those new 2007 codes correctly? These audit moves let you know for sure.
. D0140 is for emergencies, right? Bust the coding myth that's costing you money.
. Beat these 4 crown coding pitfalls. Plus: The little-known coding strategy that gets you paid even if the patient doesn't return for delivery.
. 8 ways to satisfy D1050's 'comprehensive oral evaluation' requirement.
. Crown lengthening coding techniques - and an easy way to calculate your fee for removing healthy bone and tissue removal. |
10:00am
- 11:00am |
5 Top Insurance Mistakes And How To Avoid Them
Presenter: Maryann T. Dillon, CAE
Most dental practices can’t live by out-of-pocket alone, so you’ve got to tangle with the insurance tiger. Get these tips from the trenches to solve insurance problems that are taking a bite out of your profits.
• Tame the multiple insurance jungle — and learn how to fix a billing snafu once it’s happened.
• 7 telltale signs that a PPO is hurting your bottom line — and how to ditch it without losing patients.
• 2 key times when the Birthday Rule doesn’t apply — and tips for explaining it to divorced and foster parents
• Patient says, ‘My insurer says you charge too much.’ Here’s your response.
• How to answer potential patients’ insurance questions when they call |
11:00am
- 11:15am |
Refreshment Break |
11:15am
- 12:15pm |
Show Me The Metrics! Watch These Numbers & Win
Presenter: Janet Hagerman, RDH, BS
You could spend your entire dental practice management career drowning in spreadsheets. In this session, we’ll show you which numbers you should be following, how to calculate them and how to use a select few of them to motivate your team. Plus, our expert will show how to spot hidden traps and opportunities lurking in your P&L.
. 11 critical metrics to watch - and step-by-step techniques for tracking them.
. Proven techniques for helping your team understand and learn from key indicators.
. How to tell if you're shelling out thousands too much for property taxes - and the simple fix that saves you money.
. Tailor your collection strategies to A/R pool demographics. Hint: These techniques get your 20-somethings to pay up.
. 2 hidden laser costs that most practices don't calculate. |
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12:30pm
- 4:30pm |
Future Shock: Plan for These Trends and Profit
Presenter: Dick Chwalek and Jackie Wheeler
Predicting the future is hard, but the trends are there to follow. Only business and marketing savvy practices will profit in this fast changing economy.
This workshop packages it altogether. Learn how to bulk up your internal strategies. Make insurance work for you and your patients. Break down the issues for successful case acceptance. Turn your team into communication pros.
Then define your niche to draw in the patients you want. Succinctly enlighten even the most insurance reliant and biggest out-of-pocket scoffer. Plus get powerful do-it-yourself ideas.
Prevent future shock and awe. Get all the answers in one place! |
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